Privacy Policy

Effective Date: October 13, 2025

CREDOPAL values your privacy. This policy explains how we collect, use, and protect your personal information when you use our services to buy or resell airtime in Kenya.

1. Information We Collect

We collect the following details:

• Required: First name, last name, and mobile number.

• Optional: Email address and business location.

We also record transaction details and usage data necessary to process payments and maintain system security.

2. How We Use Your Information

Your information is used to:

• Create and manage your CREDOPAL account.

• Process airtime purchases and reseller transactions.

• Communicate updates, offers, or support messages.

• Improve service delivery and prevent fraud.

3. Data Sharing

We do not sell or rent your personal data. Limited information may be shared only with:

• Mobile network operators for airtime delivery.

• Payment processors (e.g., M-Pesa) for transaction completion.

• Regulatory authorities when required by law.

4. Data Security and Retention

Your data is encrypted and stored securely. Access is restricted to authorized personnel only. We retain data only as long as necessary for service provision or legal compliance.

5. Your Rights

You may request to access, update, or delete your personal information by contacting us at support@credopal.com.

6. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of CREDOPAL means you accept the updated version.